This innovative approach to team or group management comes to us from Taco Bell.
Yes, that Taco Bell.
Read all about it in HBSWK.
In my opinion, it is white-collar, Harvard-educated management types that won’t be able to adapt to this. Proof point – how many self managed teams are there at IBM Global Services or McKinsey, for that matter?
In my book I found evidence of “self managed white collar teams” at the DC offices of Watson-Wyatt under the inspired leadership of Elizabeth Caflisch.
Plus don’t forget the “shared governance” of 800 nurses at St Mary’s Hospital, also in the book.
(Click on my name to read Christian’s review.)