Now that HR has decide that they need to be perceived as strategic, they’ve decided to put start measuring the ROI of HR. How? Human-Capital Metrics.
The problem with HR is HR. In a majority of companies, business and HR are not in alignment.
Why? Because most businesses treat their employees as costs, not investments. As long as that’s the prevailing attitude, all attempts to measure the value of HR using metrics will be in vain…
There are exceptions – see Laurence Haughton’s interview– especially the part about IKEA.